Terms & Conditions

Please read this terms and conditions stated below, the bottom line is - it is our aim to take care of both of us - you as a customer and us a supplier. We have included some terms to legally protect ourselves, however if you have an issue with any of these policies - feel free to contact us and we will do our best to resolve it in a fair and timely manner.

Content Use Policy

For any content used or cited from this website, the link to the original site’s page must be provided.

Product Buy & Delivery Policy

All payments are processed securely through PayPal or Stripe. The Chi Medicine does not directly process payments through the website. So any kind of payment problem you may face The Chi Medicine will not take any responsibility.

Refund Policy

  1. You have 1 week from the moment of arrival to inspect your purchase and to determine if it does not meet with the expectations laid forth by us. In the event that you wish to receive a refund, please go via your payment provider and we will issue you a refund and ask you to specify how the product failed to live up to the expectations.

  2. Due to the nature of the products we sell, the refund will be issued only on the basis that the item and the packaging is in the original condition, and still properly sealed.

  3. When you make a qualifying return, we will credit the full amount, less the handling charges and delivery fees. Refunds are generally processed within 3–5 business days after we receive your claim and find it eligible for a return. Refunds are applied through the original payment option - e.g. Paypal or Stripe, and processed at the discretion of these services.

Latest Articles

Interested in Chinese Medicine? Or maybe the healing effects of Chinese tea? Check our our latest articles. We are touching up on Chinese Medicine theory, diagnosis and its benefits, as well as things more mundane, such as Chinese tea culture. Watch this space!

Explore